Hour later, error popped up.......waited 10 minutes.....went away again. Last night while watching Netflix - I lost connection to the program and it kicked me out twice - I have powered off for 10 sec and plugged it back in - I have reset the box from the Xi app until I am blue in the face - This is getting ANNOYING!!!!!!!!!!!!!!!!! The only thing about it is it wont do 4k in 50hz. No other channels work. Enter the correct 3-digit code for your Cable box brand. City. Troubleshoot your XFINITY On Demand issue from a list of common error codes. Anyone know what this means or how to fix it? I would have just disconnected the line but I do not have the proper cap to install on the power booster to insure no line leakage......hence the need for a tech to come out. There are several reports of this on this forum, and elsewhere. and the cable box, turn on the t.v. Just being home with nothing to do and now no cable is nuts. Check for loose connections from the wall to the mini box to make sure they are secure. I do not know where you did the system update to resolve the issue but it did not work in my area. It happens out of the blue and they have to send a tech out and do some magical repair that leaves me with some new piece of equipment to make it work. Yup. In the last two weeks, I've had 2 techs but noone comes inside because of Covid (Which I understand). It's not likely it's the same issue since yours began a couple of months ago.... Ha, My box has been doing the same thing. That's when I started seeing issues with the tv box (not DVR in another room) - and with my new tv box installed yesterday, cannot watch more than 2-4 minutes with out freeze, rdk error and other errors depending on which buttons I hit on the remote to try and unfreeze. Thank God for Xfinity stream on my Roku... You can check the levels on your modem, it’s possible it could be something with interior wiring/splitters etc, something the tech will have to troubleshoot. I have swapped out cables and restarted my cable box. Can you help to find a resolution to this? It says sorry we’re having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . You can also try with the Volume buttons. LOL. This change did not make a difference in our services. We have to pull the power and plug it back in and let it reboot. 16 Power lines An outside antenna system should not be located in the vicinity of overhead power lines or where it can fall into such power lines or circuits. I don't spend that much watching and when I do, I'd like to enjoy the experience. That error code means at the time it comes up that the signal levels are bad or unusable. My problems began on 6/19. I am sick and tired of rebooting my X1 box. The coax cable from the wall should be secured in the Cable from Wall port on the back of the mini box. We have only one box and no splitter in the house. Was this answer helpful? House is new to us so can't verify if bedroom cable receptacle is connected to outside terminal. I checked my Comcast connections. To control your TV with your COX remote control, here are the remote codes to control all TVs including LG, Toshiba, Sanyo, Samsung, LG, Vizio, Sony and more. On the MoCA ™ enabled 4742HDC, the MoCA connection enables an IP LAN connection over coaxial cable, which minimizes the need for new wiring in the home. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I have a Tech coming out on Saturday so will let you know if anything changes. The "My Account" app still thinks everything is fine and there are no outages. At Cox, we care about the health of our planet as much as you do. Thank you Andrew. Ask Your Own TV Question I don't understand how the customer service representatives can't be aware of this issue and why they don't know a fix to tell the customers. We have made sure the cable connections are good, done TV box restarts and system refreshes, and sometimes just waited. I can only watch the QVC and JTV channels. Mainly the Cannot tune to channel. Then the next tech comes out and says "Oh that's not right" and undoes it. On a side note when I woke up this morning my cable box was back to normal but this is an intermittent issue. Get Cox Apps Help. Over the past week we have also started to get this error / issue often. Code RDK-03036 He also told me to expect a followup call from level 2 - local team. ( In other words, booting up to the point that the correct time shows on the cable box). So either they rolled out a 'fix' that brought the issue back or more likely was not fixed in the first place. can someone please assist me at their earliest conveinence. I know you guys are "experts" but you need to check out any suggestion from anyone! This error has shown up on my box multiple times. Just last week, I upgraded my tv top box, I was able to activated 2 of my boxes but unable to activate the 3rd one. I have been able to get to Netflix and start watching shows, After 10 to 20 minjutes I get an error on the screen and Netflix freezes servcie and TV. Then did a hard restart by disconnecting power for 10 seconds and then powering back up. I've had this issue for over 2 years. Update clearly didn’t work. Also, intermittantly, in between these disruptions, the show/recording freezes, and the following error message is displayed, "Please try again...we're having some trouble on our end...XRE-03061." I was thinking that the update isn't taken because the network isn't working between Comcast & the TV boxes. Does this happen at the same time on all your x1 set top boxes? It goes away but then comes back again. Last year, we had 4 tech vans here at once. This issue has been raised multiple times since March and no help other than to point toward the usual restart, connection suggestions found on line and on the app. That was causing varous issues with tv boxes. This happens from zero to a dozen times in between the aforementioned disruptions. We will be glad to help. One rep tells me it is being worked on and when I call again they send tech and replace my cables and work on main line and say should be good and it is not fixed. The Cox remote uses 4 digit remote codes. I don't understand what your saying. This issue is an intermittent issue. If I am watching TV and decide to look at the guide or change channel - that darn message box pops up and I can't change channels. "Advanced" technical support called me saying that I have good signals. Fingers still crossed! TV Equipment and DVR Contour Stream Player Full streaming experience: On Demand, voice remote, streaming apps, music and more! The problem is so ANNOYING and I might not be so angry IF someone from Comcast would talk to us, Have physically powered off box, resets did not work on main box. Get help today. My internet connection is great...working fine. Zip Code. We've been able to use the box for two days now with no lockups or rdk-03033 errors. This was the week that the fix was to be released, I’m waiting until Friday to see if the problem gets resolved. All plugs and wires have checked and double checked, yet in continues. They don't charge me for it but it's always something. All this with no help. The issue is intermittent. Just curious. The only way to reset the Set Top Box is to remove both the HDMI cable and the IR extension cable (if used). The Cable Connection Reset Tool sends a refresh and reboot signal that … Rebooting every hour is unreasonable. Well, it's June 20 and I get this error and have non-functional service at least 4 times a day, EVERY day. code means the server can't be found by the set top box. It becomes questionable to pay the monthly fees for a luxury. However, this error continues. @Rustyben - if you read my post - I have done more than the thing listed in your referenced link. -Kevin here it is 5/18/2020 I am having this issue at least once a day! Have not had it yet. Learn About Cox Cox Service Areas Careers Contract Positions Newsroom Advertise with us Investor Relations More. But, its been that way since I bought it and I’ve had no problem until a week ago. Did you check - did it make a difference for you? Over the past week, my X1s (both the DVR and two non-DVR boxes) stop responding for several minutes every few hours. cox mini-box trouble shooting 04/19/2016 at times, it may be required to reset the cable box in order to restore service, or resolve issues. I plugged in another good network cable...no joy. To recap, we did the following: Although each time the box restarts, it is still crashing 3 to 4 times a day. If not, try the next code. The the error went away. I suspect for our system it may be that I had a box in a sare BR but no longer needed so returned box to Comcast. This is more than a minor inconvenience, it's a major service fail. Is Comcast working a software fix for this problem? Join Yahoo Answers and get 100 points today. I was watching tv last night with my new hd cable box and it suddenly turned off and the cable box said Er01. Waqas1, thanks for the update. I have done a restart of the system from the X1 app, problem came back an hour later. Hopefully this resolves the issue. If you’ve done what you can so far, you’ll probably need a tech out. Now last night we were able to watch multiple DVR shows with no issue. I was on the phone for couple of hours each time for 3 different days with no success. Thanks This has happen a couple times to us too. The system works great for a while then "bang" different TV's in the house start popping up with the error and locking up the TV. The remote codes have been listed earlier on this article. This has gone on for months. In fact, the only things hooked to the TV are the XB and a sound bar. Could be a signal leak. Finally on Tuesday, I chatted with a competent tech on xfinity chat who determined that on 6/18 there was a patch that forced 'use highest resolution' on preferences to be yes. We just started seeing this on our x1 box earlier in the week. Tech at the house? He can't do what he wants without his internet. We have two X1 cable boxes in our home, one in the living room and one in a personal bedroom. If your device goes off, it means you got the correct code. lasts from 15 min to several hours. Hi EminiR2k. MyConnection Cox Stories Multi-Unit Buildings Companies. Solved: About a week ago, we started getting three or four cable box crashes a day. to reset the mini box: unplug the black power cord from the back of the black mini box. Your cable box should come with insructions on how to "connect" the two units. so that isn't the answer. There have been no changes to our equipment or setup since it was installed. Yesterday and today I restarted the tv box which didn't clear it; and then did a system refresh. Then reboot the 9865 HDC DVR after waiting for 30-60 seconds after disconnecting power. DVR recordings as well as Netflix, Hulu and other internet apps continually flake out. Also Read Viewsonic TV Universal Remote Codes and Setup Guide. I've checked the connections and they are all tight. New box? wait 60 – 90 seconds, and re-insert power plug.it may take up to 5 minutes for the box to reset. It has not been fixed yet!! I ve had the problem as early as 10 am and well into the evening......Ive checked connections - done a hard (power off) reset - restarted the gateway and restarted the TV box - nothing helps. If I can escalate this issue, I would. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. The box functions like normal but a few days later the error message re-appears. Since it comes and goes, see if there’s any splitters that you can remove to help your signal levels. We too have been experiencing issues with "intermittent" RDK-03033 Connection Issues. The first few months were really bad. Not to mention my 4 year old Autistic child NEEDS his ipad. The video just locks up and the cable box needs to be restarted. However, I gave up trying to activate the 3rd box. Be sure to finger-tighten all cables coming from the wall, mini box, splitter, TV and other devices. It started again about 3 weeks ago, Today alone it has gone out 7 times. This is what were aiming for. Bottom line, we should not have to reboot our system every couple of hours to deal with this. At this point not sure what to do next. Only out is complete power down. Thank you. Since I moved my daily reboot to noon-2pm - I can check in the afternoon to see if my tv box is working - inevitably am getting the same set of errors including the rdk-03033. I have rebooted the cable box and re-seated the cables. I've tried turning off powersaver (that helped with a similar issue a couple of years ago) but not improvement. Andrew fyi... my cable modem and internet connection has always been absolutely flawless.. could I have the tech check my internet connection in cable modem as well? I am getting tired of doing power resets to temporarily clear this problem. What does the "CASt" code mean? Due to a remodel, moved my family room TVand cable box to bedroom for a week or so. I get the RDK 3026, XRE 3026, XRE0021, and XRE 3021. About a week ago, we started getting three or four cable box crashes a day. The TV box should restart the download. mini box tv accessories pdf manual download. Please give an official reply. E00 This is not an actual error, but indicates normal conditions after initializing the box. However, I am still having a tech come out and inspect the situation. NO - the issue has NOT been resolved. Is this a company wide problem? Mine started doing again last week so once again I guess I need a new doo hicky. Program/live TV keeps playing during the dusruption, but no inputs/changes can be made via the remote, so no changing channel, pausing playback, accessing Guide or DVR, or any other services. Will unmark if there is confirmation that the latest firmware update did not resolve this**. Did the MOCA filter resolve the error? I have been on with Tech support multiple times and all they do is say reboot. Then call again and I am told it is my box they will send me another. Change Meta Description to “Learn how to setup and troubleshoot Cox TV picture and audio issues, from running channel scans to fixing audio issues to resetting your cable receiver. X1 Box stuck on PST RDK-03004 ON Tv. Is this a firmware issue? Yesterday my tv broke i though it was caused by a dead fuse so i took off the extension cord and plugged it in a different outlet and i found out my tv was not broken but the cable box broke witch is a Comcast box. I have yet to see an Official Comcast Employee acknowlege this issue. How to hack a cisco app ia09 on my cisco Rediff. System refreshes, box refreshes, today - replacing all cables, and the x1 box itself did NOT fix it. We can assist with solving the most frequently encountered issues including, programming your remote control, scheduling your Contour DVR or refreshing your cable boxes or CableCards. I wasn't gettin a channel tht I wanted so I tried rebooting my box n it's not allowing me to watch tv anymore The coax cable from the wall should be secured in the Cable from Wall port on the back of the mini box. No change to anything and cannot get beyond annoying chat, And Comcast is silent......beginning to think that they messed up in some way....probably some system update since this came on pretty suddenly. describe your in-home wiring (cabling/splitters/amps). What should i tell the xfinity tech to look for when he comes here? Resolution? Any similarity to what you are seeing? Learn how to resolve common errors with your cable box and the on-screen programming guide with this easy-to-follow article. I have done restarts and unplugged the cable box and called to report this error and got a system restart from Comcast. Please report back at the end of next week if you continue to experience this issue. first, then turn on the cable box, and only after they were connected together I could plug the cable into the wall. Uplugged cable box for 30 seconds and repowered, Source Connection (Overhang Cable, underground cable, etc...), NOAA Weather Data (precipitation by Geo-Loc). Other boxes in home work fine. Checking all the connections caused no improvement. 1 Welcome The Cisco ® Explorer 4700 Family High-Defi nition Cable Set-Tops with Multi-Stream CableCARD™ (M-Card™) Interface provide high-defi nition (HD) capability and broadband digital video services. They just give you the standard answer for any problem, get you off the phone & on to the next call. **Marking as Best Answer so all customers reporting RDK-03033 will see this message. TV displays "We're having trouble connecting to the internet," error code RDK-03033. I 'spoke' too soon. I probably just jinxed us for tonight though! I gave that link since it was requested only official comcast information was wanted. I will watch for the firmware update. They are dispatching a tech is there anything I should tell the tech in particular? Going to be swapping mine after asking how to fully reset and remove my data from it. Problem came back the next night when watching DVR program. And it's happening so frequently including picture freeze; for all purposes I have no service on that tv. Afraid it would seem that no one from Comcast monitors the forum. I have been having this same issue with my tv boxes as well. What link are you talking about?? Explore TV Features Premium Channels HBO Max ™, SHOWTIME ®, STARZ ®, EPIX ® & Cinemax ® Channel Packages NFL RedZone, MLB Extra Innings, Latino, Movies and more! Having the same problem today. They have been in business for more than 50 years and also I have been these errors & have noticed that the port that my Comcast box is connecting to is not lit so there isn't a network connection to Comcast. This will prevent damage to the video product due to lightning and power line surges. This has been happening for about three days. Product Support Contact Us Find a Cox Store About Us. Contour TV Full TV experience: live & On Demand, voice remote, streaming apps and more! Our issue began after we upgraded to the 1Gig internet service. Join. Having the cable box reach the inititial contact with xfinity. The setting remains 'on' on my dvr. Plugged in the the cable directly from my Comcast riouter...still no joy...yes the cable is good. I have been in contact with the customer service department for the past week with no resolution. Fingers crossed. It locks up my TV for about 10 minutes and then resolves itself--until two hours later it does it again. So software does get updated in the boxes. We have yet another tech coming out tomorrow. - 3199633 recent X1 software update shuts down X1 for 10 minutes every 2 hours. Monday, February 22nd, 2021: Spectrum customers in Texas, Kentucky and Southern Ohio are experiencing service interruptions related to winter weather … - 3334164 My cable box was very slow - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. Restting Netflix doesn't seem to help either. Any ideas would be appreciated. I have told them about the error, and they seemed confused as to what the error code means. All other days are fine. Thanks, Lisa, Cox Support Forums Moderator In my case, I had to plug in the t.v. Page 26 Thank you. For the last few days, when trying to change channels, we receive a RDK-03033 error message. I've had every box in my house replaced more than once. It is annoying and customers should not be dealing with it this long for what they pay. Get Help and Support for setting up or troubleshooting your Cox Advanced TV and Contour TV service. Cox Cable problems can and will arrive at the worst possible time. The tech came.. and said he needed to add a MOCA Filter. Once it is locked up due to DVR powered on prior to or at same time, there is a front display code: "Er:21". So that couldn't be the problem. Everytime I check the app it stated that service shows NO Errors. Trending Questions I am always told that I need to reboot. It does not make sense. I’m having the same problems. Please check to ensure that all cables are tightly secured and free of damage. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. The link that was posted goes to some "500 Internal Server Error". However the line is still hooked up at the outside box. This has not been resolved as of today. Wanted to know what is being done about the RDK-03033 code that is still happening a month later? The error message comes back a few days later. Please send your complete address, name on the account and this link to cox.help@cox.com. I followed the instructions to reboot the box but it wont even turn off so it cant reboot. Any update?!?!?! All TV 4 digit codes are listed below for use with all TV brands with a COX remote. The issue (RDK-03033) has been identified and should be resolved during our next firmware release happening next week. https://www.xfinity.com/support/articles/x1-errorcode-rdk-03033-unable-to-connect-to-xfinity-tv. What can you do to fix this? "Please tighten your cable connections then restart your TV Box, which can often fix common issues.". Got kicked off of Netflix a couple of nights ago about 9 pm and after the second time, just gave up on watch Netflix. No signal. It will not accept commands form your website. It started 2 years ago on hot days. Other users have timed the problem, hence the 10 mintues every 2 hours cited. Meanwhile, he had me go into settings, preferences, general, prefer best available resolution - and turn it to 'off' on the affected tv box (I only have one). It's the connection between the box & Comcast servers. can i still hook up cable?My coax cable snapped off the back of my tv. Xfinity is a trading name of Comcast Cable Communications which is the largest ISP in the USA. We are having the EXACT same issue with the RDK-03033 error. can anyone please assist? Be sure to finger-tighten all cables coming from the wall, mini box, splitter, TV and other devices. from the wall outlet and disconnect the antenna or cable system. This time I waited five minutes (had to watch the commercials, HA painful!) I would like to suggest that Comcast look into their network on their boxes (internet). Hooked up box to cable outlet, turned it on, got the boot message and then went to "CASt" message. As another customer said, one tech comes out and doers something. With out using technical words, that most don’t understand. As a starting point, please unplug power to the cable box, for a minimum of 5 minutes replug, wait 5 more for it to start back up, and let me know how it looks from there. This has been ongoing since the release of X1. "Please tighten your cable connections then restart your TV Box, which can often fix common issues." my post above on 6/26 has a link for a user that wanted info on the error number but only wanted official Comcast assistance. Nope. Please let us know what the tech says. Thanks for the answer. Why was "advanced technical" support insisting that this no longer an issue when it clearly is? does your internet drop out at the same time? Yup. View and Download COX Mini box user manual online. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. OR State. should a update fix it? Most likely this one has failed since its the main box. Since then - we had one lockup, which I was able to recover from since the box allowed me to say 'help restart tv box'. When the next tech comes out they remove what ever was put there last and put something completely new in somewhere else. Please also make certain that any splitter or amplifiers you may have are in good, working condition. Facebook Twitter We sincerely apologize for the inconvenience that you are experiencing. On the phone with technical support for nearly one hour last night they sent all kinds of signals and it was still stuck on PST. My cable box is back online. Theres a headset hookup and a cable box hooked up to the XB. If you need any additional assistance, please include a link to this forum thread and email us at cox.help@cox.com. Maybe Comcast is doesn't want us to find the error or the support staff is smart enough to find the answer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. except worse. Very interesting! This is not a cable issue (cables are tight and were swap-checked), this is not a hardware issue (happens on all of my boxes at different times, and happens to other users even after hardware replacement),, this has not been remedied by a signal refresh, this is most obviously a software issue as it started happening recently to multiple users. I am getting error code RDK-03033 every two hours, about 10 minutes before the hour (like 9:50, 11:50, etc.). Restarting the box works, temporarily, but obviously that cannot and should be done multiple times per day. The cables are what came with the XB, and it hooked directly to the TV. Whatever firmware fix was referenced under 'best answer' needs to happen again - location south florida. We have noticed the errors happen most often in the late afternoon and early evening. X1 Box stuck on PST RDK-03004 ON Tv. Also, have troed reset of main box and restafrt of entire system, works everywhere except the main box. I'm a first time user of the forum, so I was wondering if somebody from Xfinity monitors these message boards and provide feedback? We are having the same issue. I did the following: Checked my network cable & it is functioning fine. Off to check the settings, thanks for the info. Create a performance analysis report using the following criteria to determine root cause of RDK-03033 Connection Issues. The video just locks up and the cable box needs to be restarted. Verify the cable … Cox Media, Inc. Cox Enterprises Follow Us. Reviewing my notes - the problem started earlier in the week after there was a neighborhood outage of about an hour due to some kind of system maintenance. COX … Cox Universal Remote Codes For TV Read More » Accrding to what is happening there needs to e a network connection to access the Guide, update software, & access Netflix ,Hulu, etc. Restart. A fix will be rolled out over this weekend. The on-line chat had no next options and I have not seen any solutions in the forum. I'm told it was an issue with a security update.
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