If you promise a guest amenities, and services, then the property should deliver. Despite the other reviews, I found the beach clean, the water had a normal amount of seaweed, and the pools, while overcrowded, were very nice. Honestly, I doubt that it was worth the money, but who really knows. I know I am repeating myself, but it is all about managing expectations.
We are frequent travelers and typically visit the Caribbean 2-3 times per year. Visually blocked toilet ON ARRIVAL 2. Highly recommend. We recommend calling ahead to confirm details. There was no stone left unturned when they designed this place.
We will reinforce our procedures to make sure we deliver what we promise in a flawless manner.
The Oceanfronts and everyone else. When they didn't deliver on 90% of what they promised, I was disappointed. Are there any historical sites close to Haven Riviera Cancun?Many travelers enjoy visiting Zona Arqueologica El Rey (8.0 miles). As we had the opportunity to meet, we offered different alternatives to make you feel the magic of Haven. Cordially, Vanessa Tabibnia Guest Relations Manager Haven Riviera Cancún Resorts & SPA So very dissapointed, wonderfull hotel let down by certain staffI booked the Haven hotel to celebrate my partners birthday. Does Haven Riviera Cancun offer any business services?Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Jun 13, 2020 - News and updates from Haven Riviera Cancun. The room itself was wonderful. Please see our partners for more details.Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. A particular member of staff on the smoothie counter seriously needs to look at a career change or be sent on some customer service training. Other issues - Housekeeping hit or miss; a couple of items in my room remained in broken all week, even tho I asked three times during my stay to be fixed. Total lack of communication between staff when issues raised.
There was a wide range and we preferred the beds, which were very comfortable. Food was wonderful. My experience with this property started when I booked a swim-out ocean view suite and was informed, a week before my arrival (via email), and despite having confirmed for the suite type and dates, that availability was limited but the resort had upgraded me to an ocean view suite in their Serenity Club (SC). Reservation was hard to locate also but only until they scrolled down their screen, they saw updated notes, and that I was correct about upgrade. Our professional staff is always committed to delivering the best service and we are honor to hear our team is working with enthusiasm and creating big memories.
Cancun Government Palace is 15 miles from the resort, while Cancun Bus Station is 15 miles from the property. Cordially, Vanessa Tabibnia Guest Relations Manager Haven Riviera Cancún Resort & SPA Before I start off with my situation, this is a really beautiful place. To solve this we would go to the coffee shop and take our own tea into breakfast. Ok. Not so bad.
The preferred upgrade came with "butler service" and I would be lying to say we ever met our butler or benefited from this at all. Claim your listing for free to respond to reviews, update your profile and much more.This is the version of our website addressed to speakers of Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please remember that Serenity Club includes stunning views and well equipped Ocean Front rooms, together with an exclusive restaurant that offers a la carte breakfast and lunch, together with the private Serenity lounge, premium alcohol access and much more that maybe you did not have the opportunity, to compare, from original reservation that did not includes many of the options you had the opportunity to enjoyed.
They have stations for towels and these are replaced often. No private area on the beach Serenity Lounge used by non members A person who showed us to our room and we never saw again apart from in passing around the resort, who we were told was our personal butler Drinks not put in the room as requested 10.
Haven Riviera Cancun is situated right on the beach just south of central Cancun and about a 20-minute drive from the Cancun International Airport. Couples in particular like the location – they rated it 8.5 for a two-person trip. But of course, in these uncertain times, there are other priorities to address.Dear Ihusseine, We truly thank you for have taken the time to share your comments with us, we do believe that the most important tool we have at Haven is our guests' feedbacks. --We upgraded to a Preferred suite. Little did I know what was(n't) in store. No towel cards or anything like that. Our almost private natural beach is part of the Great Mayan Barrier Reef park which is part of the "Mesoamerican Reef System" considered as the second largest barrier reef in the world.
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