However, I don’t think it’s worth the money I pay every month.
Feels like they furloughed all of their customer support team as nobody's answering. Having a clearly articulated and measurable purpose in every Virgin business – so that it drives decisions and fuels success, resulting in a positive impact on our customers, people and communities, and the environment. Staff turnover rate at this particular gym is frighteningly high. Not the chocolate chip kind. Booked a spa day with treatments in the past, after the massage had marks All over the body like a sharp nail scratch. Wrote them on Facebook, Twitter, nothing, no response. I've been a member for more than 10 years. Fitness Team members are just disappearing and no one is to be found to ask for assistance. I’m a member at virgin active gym. Additionally as my partner is now furloughed, money is tight and I need to reduce my outgoings. The staff there told me that I should have emailed them, or that I should have cancelled my subscription through the app. There were always going to be heroes and villains when it comes to lockdown. Any age. The 'induction' was actually an hour long personal training pitch which left me no more equipped to make use of the club. I had to wait for the gym to re-open and go there physically in person.
The one in Fulham has a huge selection of machines every branch is different. It's impossible to get through to someone that's a human on their phone number. We are the world’s leading health club and a global brand with 238 clubs in 8 countries. I have been on the phone waiting for over an hour on two occasions; then on the 27th of July, the number was dead! I have one local gym, which is virgin active, but they are soooo expensive!!!! Virgin Active are most definitely one of the villains.
Trying to cancel my membership with no luck after being made redundant.
Contacted to cancel over a week ago - no response.
Was very disappointed and even complained but they weren’t exactly bothered being a big company. Anyway, I paid the fee as it's not worth fighting. I’ve cancelled The direct debit in a desperate attempt to get a real person to respond to me or at least an email that I can respond to.
I have tried many times to contact Virgin Active to cancel my family membership.
They made me wait for 45 minutes, and finally accepted to cancel my subscription if I paid one month's notice. it’s far too expensive for what it is. A recorded message: 3 rings then engaged tone (happens repeatedly). Called the gym. With exclusive classes, innovative equipment and enthusiastic staff, we motivate and inspire our members every day.Our Collection is the world’s leading luxury health club network with 24 exceptional clubs in six countries.We believe passionately in giving back to local communities and helping young people to love being active.We have clubs in eight countries across four continents. I can't get to my gym at the moment as it is near my office and I am working from home. Win 12 Personal Training Sessions With Virgin Active Worth R3,500! Thanks Leading experts 2 / 3.
The Virgin Active Collection brand is supposed to pride themselves as an elite gym but the amount one pay each month does not nearly justify this pathetic excuse of a gym at Menlyn Maine. Am now planning to cancel rather than just freeze my membership in light of the difficulties in freezing it and the poor service but there's no information at all on the website as to how to cancel and no T&Cs available to review.
Make it possible for a member to cancel their membership....that is your legal duty. Well, let me tell you: I tried these options and they are unfortunately NOT available! The weather may be cooling down but that doesn’t mean you should skimp on your workout routine. On a flexible plan, but so far my attempts to tried to cancel have been left unanswered. I have no way of contacting them; these are challenging times but a business cannot present themselves as uncontactable. Similar to many reviews here, I’m finding it impossible to get any response from Virgin via the app, phone, emails etc. To build Virgin Active Barangaroo, our designers scoured the best in architecture, art, science and technology. We use cookies. Thanks The gym is very clean..in particular the studios. Three things.
We only employ the brightest, most qualified instructors to help create a health and fitness experience that’s designed entirely around each individual member.
All you’ll need are you bank details and ID/passport number. The off-peak rate is just slightly below it, but I do not know if it is worth it.
T&Cs apply . I have been a member of VA Kensington for 20 year, even from before they took it over.
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I’ve been trying to cancel membership since March and have zero response to my requests. Get access to your favourite classes and workouts from our best instructors from around the world.
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